At Cozzoni, we place our customers at the core of our operations by maintaining a customer-oriented approach guided by our core values. During our regular customer visits, we discuss opportunities for our business partners to increase their market share and develop customized products tailored to their needs. To meet the sector's demands, we conduct high-profile R&D and field visits, continuously introducing numerous new products to the Turkish market with our pioneering identity.
We actively listen to our customers and address their demands, needs, and complaints through scientific methods, conducting contemporary and measurable customer satisfaction surveys annually. In our commitment to providing better service, we utilize Salesforce, the world's leading CRM operating system, setting a new standard in our industry. We are also planning to implement new modules soon.
We are developing a system that is independent of individuals, ensuring that all aspects of customer interactions are recorded and monitored, enhancing our ability to serve our customers effectively.